Differences between measuring quality of a manufactured product and quality of a service

Share on Facebook For any small business, happy customers are essential to success. The astute business owner analyzes performance to identify areas for improvement. How such performance is assessed varies between manufacturing and service sectors or, in some cases, internally between manufacturing and service departments. Generally, performance metrics come down to quantitative measurements for manufactured goods and qualitative assessment for services.

Differences between measuring quality of a manufactured product and quality of a service

Manufacturing

Share on Facebook As a business owner, you make quality a priority in all aspects of your enterprise. The TQM process, as well as other quality protocols, are well-described in materials available from the American Society for Quality, a national organization dedicated to quality in all phases of business.

The US government requires companies with which it does business to comply with the standards prescribed by the International Organization for Standardization. TQM Customer satisfaction and feedback are the cornerstone and driving force behind a total quality management program.

If customers find that your widgets are just a tad undersized, the TQM philosophy dictates you find a way to widen the widget.

Differences between measuring quality of a manufactured product and quality of a service

If they only lasted a little longer or came in different colors, TQM protocols allow you to apply fact-based customer responses to building a better product for a greater profit ISO The International Organization for Standards develops standards worldwide.

Examples include ISOwhich deals with quality management; ISOthe standards for food safety management; and ISO -- the standard for energy management.

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Some organizations say they are ISO-Certified. For example, the standard ISO The standard relates to quality management systems used in the automotive industry.

Quality Resources Savvy business owners know that quality can mean more profits, so you implement a quality management program.

Other organizations, such as the Lean Enterprise Institute, offer materials and information that you may find beneficial.The Differences Between Measuring the Quality of a Manufactured Product and the Quality of a Service by Billie Nordmeyer Progressive customer service aids repeat sales and word-of-mouth advertising.

Explain the differences between measuring quality of a manufactured product and quality of a service. Best answer Customer satisfaction is impacted by . Service – which is “any primary or complementary activity that does not directly product a physical product – that is, the non-goods part of the transaction between buyer (customer) and seller (provider)”represents the dominant sector of the U.S.

What is the differences between product quality and service quality

economy today%(97). The Differences Between Measuring the Quality of a Manufactured Product and the Quality of a Service by Billie Nordmeyer Progressive customer service aids repeat sales and word-of-mouth advertising. (TCO A) Explain the differences between measuring quality of a manufactured product and quality of a service.

This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable%().

Differences between measuring quality of a manufactured product and quality of a service

Quality Assurance is a process focused concept, where the processes are put in place to ensure the correct steps are done in the correct way. If the correct processes are in place there is some assurance that the actual results will turn out as expected.

Quality Control is a product focussed concept, where checking of the actual results are done to ensure that things are as expected.

ASQ: Publications: Quality Management Journal